The Five-Star Customer Care (5SCC) program took center stage this spring when new posters, pledge cards, and badges popped up all across AltaPointe’s continuum. Along with the changes, questions about 5SCC have emerged, such as, “How does a staff member receive an AltaPraise?” or “How do you submit one?” The answer is, “It’s easy.”
You notice a staff member “going above or beyond” the Five-Star Standards of CARE of being compassionate, accountable, respectful or encouraging to a patient, a family member or a fellow co-worker.
Visit AltaPointe.org and look for the AltaPraise tab on the homepage, OR find an AltaPraise poster with submission forms attached (found at most AHS locations).
Complete the online form at AltaPointe.org OR fill out and submit the paper form, describing exactly how the AltaPointe staff member you have observed has demonstrated Five-Star Customer Care. We want all the details! Be specific.
Select a 5SCC quality that best describes the staff member’s actions. Were they being compassionate? Or perhaps they were encouraging? Make sure you choose only one quality.
Double check the spelling of the AltaPointe staff member’s name and job title, hit “send” OR place the paper copy of the form in the designated drop box.
So, what happens next?
The AltaPointe Office of Public Relations receives and records all AltaPraises and sends digital copies to the appropriate program directors. The directors verify that each staff member receiving an AltaPraise is in good standing. Once approved, supervisors award the AltaPraises, and staff members begin to earn CARE pins for their badges. The first AltaPraise earns the staff member one 5SCC quality pin. Staff members earn another pin when they receive their 5th, 10th, 15th and 20th AltaPraise cards.
Don’t forget Team AltaPraise
Receiving an AltaPraise is not limited to individual staff members. Nine AltaPointe teams have been awarded the Team AltaPraise since October 2015. The AltaPointe Adult Residential Services’ Intermediate Care Facility was the first team winner. Since then the other team winners include AltaPointe Environment of Care, Children’s Outpatient In-home Team, Baldwin County Intensive Services, Crisis Response Team, Finance & Accounting - Money Management, Developmental Disability Case Managers, the EastPointe Security Team, and the LeMoyne School staff.
Remember. You could receive an AltaPraise when you learn the Five-Star Standards of CARE and live them every day.